Canadian Appliance Source Toronto
Phone Sales
Customer Care
Delivery & Order Status Enquiries
For existing home delivery appointments, please call 1-877-782-5561
Showroom Hours
Mon: 9:30 AM - 7:00 PM
Canadian Appliance Source Etobicoke
Phone Sales
Customer Care
Delivery & Order Status Enquiries
For existing home delivery appointments, please call 1-877-782-5561
Showroom Hours
Mon: 9:30 AM - 7:00 PM
Canadian Appliance Source Mississauga / Brampton
Phone Sales
Customer Care
Delivery & Order Status Enquiries
For existing home delivery appointments, please call 1-877-782-5561
Showroom Hours
Mon: 9:30 AM - 7:00 PM
Canadian Appliance Source Ottawa / Nepean
Phone Sales
Customer Care
Delivery & Order Status Enquiries
For existing home delivery appointments, please call 1-877-782-5561
Showroom Hours
Mon: 9:30 AM - 7:00 PM
Canadian Appliance Source Hamilton / Stoney Creek
Phone Sales
Customer Care
Delivery & Order Status Enquiries
For existing home delivery appointments, please call 1-877-782-5561
Showroom Hours
Mon: 9:30 AM - 7:00 PM
Canadian Appliance Source Montréal
Phone Sales
Customer Care
Delivery & Order Status Enquiries
For existing home delivery appointments, please call 1-877-782-5561
Showroom Hours
Mon: 9:30 AM - 7:00 PM
Showroom Locations Address Hours
Toronto 65 Dufflaw Rd.
(Dufferin & Lawrence)
Mon: 9:30 AM - 7:00 PM
Call Us
Etobicoke 90 Ronson Dr.
Mon: 9:30 AM - 7:00 PM
Call Us
Mississauga / Brampton 600 Matheson Blvd. W
Venice St. / Across From LCBO
Mon: 9:30 AM - 7:00 PM
Call Us
Ottawa / Nepean 1547 Merivale Rd.
Mon: 9:30 AM - 7:00 PM
Call Us
Hamilton / Stoney Creek 442 Millen Rd.
(via South Service Rd.)
Mon: 9:30 AM - 7:00 PM
Call Us
Montréal 5650 Royalmount Ave.
Mon: 9:30 AM - 7:00 PM
Call Us

Frequently Asked Questions

 

 

Who we are

Canadian Appliance Source is one of the leading providers of consumer appliances in the nation.

With well over hundreds of household appliances shipped daily, fully stocked showroom, and a mega warehouse to keep our inventory fully stocked, we are currently one of the largest retail suppliers of household appliance throughout the nation. Our success has been built on a simple principle: take care of every customer as if they are a member of our family.   

Besides having multiple showrooms, we are the only independent appliance
e-commerce dealer in Canada fully authorized to sell household appliances online and supply you with cost saving rebates that our competitors can't offer you. This assures that you enjoy the peace of mind knowing our products are fully backed by the full support of the manufacturer.  That coupled with our own extensive customer service, assures you that your satisfaction is of our utmost importance. 

Customers always ask us how we can afford to offer such low pricing.  The answer is, because of the sheer volume of our sales, and the mass volume we buy, we are able to negotiate rock-bottom pricing with our distributors, which we can then pass on to you, the consumer.

Remember, everything you buy from us is brand new and manufactured sealed. Every item we sell comes with the model# and serial# on the unit and can be verified with the manufacture for its authentication.

If you need appliances for your first home, your dream home or the lake home, we have the latest products in all styles and price ranges. Whether you’re interested in cooking products, refrigerators, washers, dryers, dishwashers, food disposers, and barbeques, Canadian Appliance Source has you covered. We promise you a truly unique shopping experience from your own home!  When you shop at Canadian Appliance Source, you’re supported by a group of dedicated professionals who are serious about selling appliances. If you need a quote, specifications, product information or just ideas, we’re at your service. Our mission is to make your buying experience unique and hassle-free. When you do business with Canadian Appliance Source, you have a relationship with individuals, not a big corporation. As our company continues to grow, we’re going to keep it that way. 


Showrooms

We have multiple showrooms with hundreds of appliances on display.  Come visit us and speak with a very knowledgeable sales representative who will guide you through your purchase. 

 

What We Sell

We sell brand new, factory-sealed products. We never sell used or refurbished units. All of our products come with a full 1 year manufacturer's warranty.


Installation

We offer installation in our local delivery areas for washing machines and dryers only.  All other installations would have to be arranged by the customer.  Feel free to contact us to get recommendations for installation professionals.

 

Accepting Delivery

ORDER MANAGEMENT

You can log on anytime to verify if your product is available for deliver at or make online payments at:

https://www.canadianappliance.ca/delivery/index

 

Tracking your order on the day of delivery

On the day of delivery, you will have live up to the minute access to see the truck carrying your new products. When you purchase In-store or online we will have provided an order number. By entering an order number and phone number in the links provided you will have instant access to see the progress of the delivery truck.

https://castracker.cleardmanager.com/login.html

 

Delivery:

Delivery windows are estimates and are not guaranteed as we cannot account for unexpected delays on the road.

CAS will do everything in its power to meet the agreed upon date however in event that we are unable to make your date because of situations out of our control. CAS can not be held responsible for missing a scheduled delivery date.

Delivery days vary based on your location please contact instore to ensure the day you want will be available for your area.

You will receive an email once your product is available to deliver. Follow the link to schedule your delivery.

The day before delivery you will receive a 4-hour window for delivery to the phone number supplied at time of sale.

In local service areas the delivery service will open and place all major appliances where you request, fridges, freestanding ranges, washers, dryers and freezers (slide in ranges will be placed in a convenient spot but not placed in spot) we do not remove internal packing or place handles or level appliances. They will remove and take away all packaging on larger items

All smaller appliances will be left in boxes (microwaves, range hoods, dishwashers and accessories)

Delivery Services do not remove stairway railings

All TV’s will be opened and inspected for damage and then placed back into the box.

 

Sameday Worldwide deliveries are curbside only. No Unpacking.

 

**For insurance purposes, we are unable to hook up gas lines, water lines and all electrical **

 

To make delivery day a special day:

For safety reasons the deliver team are unable to remove boots while delivering your new product. We recommend that you lay out floor coverings to protect your home from damage

Make sure driveway and paths to the door are clear and clean.

Make sure door openings, stairways and paths are large enough and clear of debris, to be able to deliver your new product comfortably to avoid any damages and delays.

Someone over the age of 18 must be present at the time of delivery to sign for the delivery

 

** If you are not present at your home at the time of delivery or unable to receive your delivery on the date arranged by you and the delivery department, you will be able to request another delivery date at our earliest convenience, a 2nd delivery charge will apply** 

 

Payment

NOTICE:  All payments must be made IN FULL PRIOR  to unloading any item(s) off the truck. 

We accept the following credit cards: Visa, MasterCard, American Express. As well as Interac debit cards.

You may also pay by a certified cheque in store or, by mailing it with a copy of your invoice to:

Canadian Appliance Source

90 Ronson Dr.

Toronto, ON  M9W 1B6

(Please note: Orders will not be processed until we receive the cheque.)

 


Warranty

We offer extended warranties on most of our products that covers additional coverage which includes all parts and labour for the pre-determined amount of time.

We offer the ability for you to purchase an additional 2 years or 4 years at competitive prices to give you peace of mind for your new purchase.

 

All manufacturers supply a warranty card inside the box that will be honored at any authorized service depot.

All manufactures warranty cover for home and personal use only, it does not cover products used in professional, business or commercial environments.

 

Québec residents only:

Notice concerning legal warranty

The law provides you a warranty on goods you purchase: subject to normal use & care for a reasonable amount of time.

The Consumer Protection Act gives you a warranty on all goods purchased from CAS.

 

The goods must be usable:

For the purposes for which they are ordinarily used (section 37 of the Consumer Protection Act):

In normal use for a reasonable length of time, which may vary per the price paid, the terms of the contract and the conditions of use (section 38 of the Consumer Protection Act)

 

For additional information on the legal warranty.

www.opc.gouv.qc.ca or 1-888-672-2556

 

MANUFACTURER CONTACT INFORMATION

Samsung 1-800-726-7864
Whirlpool/KitchenAid/Maytag 1-800-807-6777
Bosch 1-800-944-2904
LG 1-888-542-2623
Electrolux 1-800-265-8352
GE 1-800-561-3344
BlueStar 1-800-449-8691
Distinctive 1-800-561-7265
AGIntl 1-888-651-2534
Danby 1-800-263-2629
Panasonic 1-800-561-5505
Viking 1-888-845-4641
Napoleon 1-866-820-8686
W3Solutions 1-866-913-1350
Cyclone 1-888-293-5662

 

 

Return Policy

Our goal is that our customers be fully satisfied with the products and service we provide.  We ask that customers check all the features and specification of the products they are ordering before placing the order.

Items should be inspected thoroughly at the time of delivery.  If you are not satisfied, please contact CAS immediately at 1 877 782 5561 ext 777 before signing the delivery receipt. Be sure to report any defects or damage to Canadian Appliance Source immediately.

 

Policy

All sales are considered Final.

All damages must be reported within 48hrs of pick-up or delivery.

All product has minimum one year manufacturers' warranty (some exceptions may apply). 

All product defects or recalls are subject to manufacture’s warranty

All defects will be inspected by a factory technician prior to Returns Authorization to assess the issue

All exchanges must be Authorized in writing prior to drop off or pick up of products.

If an Authorized Return is required we will complete the exchange for the same model. A re-selection will be offered if no replacement available.

No return or Exchanges on used or installed products

All authorized returns or exchanges must have original packing.

All authorized returns & exchanges are subject to a 25% restocking fee plus applicable delivery charges.

Pick Up Orders require Return Authorized exchange at location of original pick up.

 

**CAS – Reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason**

 

Special Order items

Are not eligible for return or exchange

 

Floor Model/Open Box Policy

All sales are Final 

All items are sold "AS-IS" 

All items come with original manufacturer warranty as listed in box (unless otherwise noted)

No returns or exchanges

 

Cancelled Orders

All cancelled orders are subject to 25% Non Refundable Deposit regardless if they are not yet delivered or picked up.

No Buyers Remorse period to cancel an order.

 



Fixing errors or misprints

We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we'll correct it.

In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. Canadian Appliance Source reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, www.canadianappliance.ca will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

While Canadian Appliance Source takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.

We hope your experience shopping at Canadian Appliance Source is a pleasant one, and we look forward to your repeat business.