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Frequently Asked Questions

I've never heard of CAS, are you an authorized appliance retailer?

Established in 2007, Canadian Appliance Source, also known as CAS, quickly became the largest independent appliance retailer in Ontario.

When looking to purchase home and kitchen appliances for your new house, remodeled kitchen or a rental property, CAS has it is all.

With hundreds of appliances shipped daily, fully-stocked showrooms, and three distribution centers nationwide Canadian Appliance Source is the leading retailer of consumer appliances in Canada.

Our success has been built on a simple principle: take care of every customer as if they are a member of our own family.

In addition to our showrooms, we are one of the few independent appliance e-commerce retailers in Canada fully authorized to sell household appliances online. This allows you to shop from the comfort of your home while benefiting from cost-saving rebates that our competitors can't offer.

All new products come with a minimum of one-year manufacturer’s warranty (some exceptions apply). This provides peace of mind knowing that our products are fully backed with the support of the manufacturer.

How can we can afford to offer such low pricing? Because of the sheer volume of our sales, we can negotiate rock-bottom pricing with our distributors. We then pass these savings on to you through our low prices.

Remember, everything you buy from us is brand new and manufactured sealed.

Every item we sell comes with the model number and unique serial number on the unit which can be used to verify its authenticity with the manufacturer.

Whether you’re interested in cooking products, refrigerators, washers, dryers, dishwashers, food disposers, or barbecues, Canadian Appliance Source has you covered. We promise you a truly unique shopping experience from your own home!

When you shop at Canadian Appliance Source, you’re supported by a group of dedicated professionals who are serious about selling appliances. If you need a quote, specifications, product information or just ideas, we’re at your service. Our mission is to make your buying experience unique and hassle-free. When you do business with Canadian Appliance Source, you have a relationship with individuals, not a big corporation. As our company continues to grow, we’re going to keep it that way.

Does CAS operate showrooms where I can browse full kitchen and laundry appliances in person?

We have showrooms nationwide with hundreds of kitchen and laundry room appliances on display.

Come visit us in store and speak with a very knowledgeable sales representative who will guide you through every step of your purchase.

Do you sell open box, scratch-and-dent, or used products?

We sell brand new, factory-sealed products.

We never sell used or refurbished units. All new products come with a minimum of a one-year manufacturer's warranty. We have thousands of products in stock and ready for delivery within days. Products not in stock can typically be delivered within five to ten business days.

Please allow a few weeks for special order products.

Our Etobicoke, Laval, and Calgary showroom locations have a clearance section that sells open-box and scratch-and-dent units. These units are clearly marked as “Floor Model” units and must be inspected by the customer in store prior to purchase. Most floor model and open box units carry a manufacturer's warranty (exceptions apply). Warranty does not cover existing defects and damage on the item (such as scratches, dents, or missing pieces).

We never sell any used appliances.

Will the appliance fit in my home or designated area?

Check the specifications section for your appliance on its product page to ensure it will fit the intended space.

Measure any doorways, hallways and stairways in the delivery path to be sure they are large enough to accommodate the appliance and then measure them again, just to make sure.

If a haul-away fridge or freezer can’t fit through the main door with the doors on, the doors will have to be removed before the delivery team arrives.

What are the payment options at CAS?

NOTICE: All payments must be made IN FULL PRIOR to scheduling delivery. *For pick up orders, the remaining balance must be paid at the time of pick up.

We accept the following payment options:

  • Visa
  • MasterCard
  • American Express
  • Interac Debit, including Interac Online
  • 0% sales financing options available*. See in-store for details.
  • Certified cheque
    Accepted in store 

    Orders will not be processed until we receive the cheque.

Does CAS match other retailers' prices?

Our price match policy can be found here.

Can I have my appliances professionally installed?

We offer installation in our local delivery areas for washing machines and electric dryers only.

If you are looking for installation on any other type of appliance, we can arrange a quote from one of our installation partners. See our installation page for more details.

What are your delivery fees?

Local delivery fees start at $89.95.

Different rates and service levels are available depending on your location. Products typically ship within two to ten business days.

Please enter the delivery postal code on any product page to determine the accurate fee, product availability, and ETA for delivery to your area.

How long will it take to deliver my appliances?

You will receive an email once your product is available to deliver. Follow this link to schedule your delivery.

Delivery days vary based on your location. Please schedule your delivery online or contact our customer service team to verify the day you want is available for delivery in your area.

The day before delivery you will receive a 4-hour window for delivery to the phone number supplied at time of sale.

Delivery windows are estimates and are not guaranteed as we cannot account for unexpected delays on the road.

We will do everything in our power to meet the agreed upon date however in event that we are unable to make your date because of situations out of our control CAS can not be held responsible for missing a scheduled delivery date.

In local service areas the delivery service will open and place fridges, freestanding ranges, washers, dryers and freezers where you request. Slide-in ranges will be placed in a convenient spot but not placed in spot. They do not remove internal packing, place handles or level appliances. They will remove and take away all packaging on larger items.

All smaller appliances (microwaves, range hoods, dishwashers and accessories) will be left in boxes.

The delivery service will not remove stairway railings.

For insurance purposes, we are unable to hook up gas lines, water lines and all electrical.

For safety reasons the delivery team are unable to remove boots while delivering your new product. We recommend that you lay out floor coverings to protect your home from damage.

Make sure driveway and paths to the door are clear and clean.

Make sure door openings, stairways and paths are large enough and clear of debris, to be able to deliver your new product comfortably to avoid any damages and delays.

Someone over the age of 18 must be present at the time of delivery to sign for the delivery

If your delivery requires more than two delivery personnel, you may incur additional charges.

If you are not present at your home at the time of delivery or unable to receive your delivery on the date arranged by you and the delivery department, you will be able to request another delivery date at our earliest convenience. A second delivery charge will apply.

Can you dispose of my old appliances when you deliver the new ones?

There are additional charges for unit relocation/removal, door reversal, assembly of stacking kits, and installation of pedestals.

The unit being removed cannot be larger than the one we are delivering.

If you have paid to have your old appliances removed please ensure the following are completed before the team arrives:

  • Appliances are completely disconnected from all water, electrical and gas connections and emptied.
  • Stacked washer/dryer units are unstacked.
  • Fridges and freezers are defrosted and water lines disconnected.
  • We do not uninstall pedestals. If you choose to keep them, make sure they are uninstalled prior to delivery. The delivery company will not install new appliances on old pedestals.

How will I know when a back ordered item comes in stock?

You will receive an email once your product has come in stock and is available for pick-up/delivery.

Follow this link to schedule your pick-up/delivery date.

I'm not always home, how will I be sure I won't miss my appliance delivery?

On the day of delivery, you will have real-time access to see the truck carrying your new products!  When you purchase either in store or online you will be provided a unique order number.

By logging in on the Mange My Order page, you will have instant access to see the location of the delivery truck with your new appliances.

What happens if my appliance arrives damaged?

We do our best when delivering products to minimize damages.

There are times that a unit may arrive damaged. It is very important to inspect the item upon delivery. If you notice any dents or punctures on the package please refuse the delivery or make note of it on the bill of lading. If the unit was accepted and signed for and concealed damage is found, the damage must be reported within 48 hours of receipt. Damage can be reported by completing the Returns and Exchanges form.

If the item is refused on delivery due to damage, we will take every possible step to get you a new unit as soon as possible. If the item is accepted on delivery and requires minor repair, we will send an authorized service technician to try and repair the unit. If the item is deemed non-repairable by an authorized technician, we will send a replacement unit and pick up the damaged unit. It may take up to 10 days for a service appointment.

Is everything covered under a warranty?

We offer protection plans on most of our products that provide additional coverage which includes all parts and labour for a predetermined amount of time.

We offer the option to purchase an additional one to four years at competitive prices to give you peace of mind for your new purchase.

Protection plans are provided by a third-party vendor.

All manufacturers supply a warranty card inside the box that will be honoured at any authorized service depot.

All manufacturer warranties cover home and personal use only. Warranties do not cover products used in professional, business or commercial environments.

Legal Warranty for Québec Residents ONLY

The Consumer Protection Act gives you a warranty on all goods purchased from CAS subject to normal use and care for a reasonable length of time.

The goods must be usable:

  • For the purposes for which they are ordinarily used (section 37 of the Consumer Protection Act); and
  • In normal use for a reasonable length of time, which may vary per the price paid, the terms of the contract and the conditions of use (section 38 of the Consumer Protection Act).

For additional information on the legal warranty, visit www.opc.gouv.qc.ca or call 1-888-672-2556.

 

Manufacturer/Vendor Contact Information

AGIntl 1-888-651-2534
BlueStar 1-800-449-8691
Bosch 1-800-944-2904
Cyclone 1-888-293-5662
Danby 1-800-263-2629
Distinctive 1-800-561-7265
Electrolux 1-800-265-8352
GE 1-800-561-3344
KitchenAid 1-800-807-6777
LG 1-888-542-2623
Maytag 1-800-807-6777
Napoleon 1-866-820-8686
Panasonic 1-800-561-5505
Samsung 1-800-726-7864
Viking 1-888-845-4641
IA Extended Warranty  1-866-913-1350
Whirlpool 1-800-807-6777

Can I return or exchange my product?

Our return and exchange policy can be found here.


Can I pick up my order?

Yes! Pick up orders require a 45% deposit to activate the order. All remaining balance must be paid at the time of pick up. Once a pick up is scheduled at one of our designated locations, an email confirmation will be sent to you as soon as the item(s) become available for pick up.

In order to pick up your item(s), you must bring your: Order Number, Valid Photo Identification with the matching address, and the Credit Card used to place the order. 

If you are picking up a large appliance, please ensure that you bring along someone to assist you with loading the item into your vehicle.
*Note* Some pick up locations have size restrictions.