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Terms & Conditions

By making a purchase online, in-person or by telephone from Canadian Appliance Source, you agree to be bound by the below Terms and Conditions.

Return/Exchange Policy

View our return and exchange policy.

Warranty Information

We offer extended warranties on most of our products that provide additional coverage which includes all parts and labour for a pre-determined amount of time.

We offer the option to purchase an additional 2 years or 4 years at competitive prices to give you peace of mind for your new purchase.

Extended warranty plans are provided by a third-party vendor.

All manufacturers supply a warranty card inside the box that will be honoured at any authorized service depot.

All manufacturer warranties cover home and personal use only. Warranties do not cover products used in professional, business or commercial environments.

Legal Warranty for Québec Residents ONLY

The Consumer Protection Act gives you a warranty on all goods purchased from CAS subject to normal use and care for a reasonable length of time.

The goods must be usable:

For additional information on the legal warranty, visit or call 1-888-672-2556.

CAS Credit Card Anti-Fraud Measures
What to expect -
When you place an order for appliances through CAS using a Credit Card, we take the extra steps to prevent online fraudulent activities . 
In some cases, an additional verification process will be initiated by CAS through a separate email notification, asking the Credit Card holder to confirm a temporary hold amount between 1 cent and $9.99.
We highly recommend completing this process to ensure a smooth delivery booking experience through the 'Manage My Order' portal. 
If this online verification method is not successful, CAS will forward the order information to an industry leading third-party fraud prevention team that will contact the Credit Card holder directly for further authentication.


We do our best when delivering products to minimize damages.

There are times that a unit may arrive damaged. It is very important to inspect the item upon delivery. If you notice any dents or punctures on the package please refuse the delivery or make note of it on the bill of lading. If the unit was accepted and signed for and concealed damage is found, the damage must be reported within 48 hours of receipt. If damage is found, call or email Customer Care at 1-877-374-3439 or [email protected] as soon as possible.

If the item is refused on delivery due to damage, we will take every possible step to get you a new unit as soon as possible. If the item requires minor repairs, we will send an authorized service technician to try and repair the unit. If the item is deemed non-repairable by an authorized technician, we will send a replacement unit and pick up the damaged unit. It may take up to 10 days for a service appointment.

Floor Models and Open Box Items

Floor model and open box pricing/discounts may not be combined with any other discounts or promotional offers.

We make every effort to provide accurate information, however, we will not be responsible for any errors, omissions, or incorrect information. Merchandise reduced due to damage will be fully disclosed to the extent of our knowledge.

Floor models are meant for local delivery and may not have the original interior or exterior packaging. No floor model or open box item can be reserved or held without the customer physically inspecting the unit in the store and paying a non-refundable 45% deposit. Items must be paid in full and picked up or delivered within 7 days. All floor models and open box items are considered final sale and are not eligible for return or exchange.

All floor model and open box items carry the same warranty as new merchandise with the exception of existing defects and/or damage on the item (such as scratches, dents, or missing pieces). These defects will be noted during an in-store inspection at the time of purchase. Extended warranties can be purchased for an additional charge, but will exclude coverage of existing defects. Any cost for repairs or missing parts is the sole responsibility of the customer.


Prices and availability are subject to change without notice.

Errors will be corrected where discovered. Canadian Appliance Source reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including orders that have been submitted but not delivered (regardless of whether a partial payment has been collected).

If you have already been charged for the purchase and your order is cancelled due to an error, CAS will issue a credit in the amount of the charge to the same payment method as originally used (where possible). Individual bank policies will dictate when this amount is credited to your account.

While Canadian Appliance Source takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.

Manufacturer/Vendor Contact Information

AGIntl 1-888-651-2534
BlueStar 1-800-449-8691
Bosch 1-800-944-2904
Cyclone 1-888-293-5662
Danby 1-800-263-2629
Distinctive 1-800-561-7265
Electrolux 1-800-265-8352
GE 1-800-561-3344
KitchenAid 1-800-807-6777
LG 1-888-542-2623
Maytag 1-800-807-6777
Napoleon 1-866-820-8686
Panasonic 1-800-561-5505
Samsung 1-800-726-7864
Viking 1-888-845-4641
IA Extended Warranty  1-866-913-1350
Whirlpool 1-800-807-6777