Terms & Conditions

By making a purchase online, in-person or by telephone from Canadian Appliance Source, you agree to be bound by the below Terms and Conditions.

Payment Policy

25% deposit is required at time of order placement. Full payment is due 15 days before scheduled delivery or within 18 months of first payment. Luxury Brands ( Jenn-Air, Dacor, Monogram, etc) require payment 30 days prior to scheduled delivery. Luxury items require full payment to be ordered from the manufacturer.

Payment options: Visa, MasterCard, American Express. 

Payment options in-store only: Cash, Financing, and cheque.

CAS cannot guarantee manufacturer’s item availability. 

Pick up orders require a 25% deposit, with the balance due on site. 

Negotiated sale orders are not eligible for credit card cash-back discounts, free delivery, free additional warranties, and/or free installations 

Delivery Policy 

CAS reserves the right to use 3rd party delivery services. When accepting delivery from a 3rd party delivery service, the customer agrees to hold only the 3rd party responsible for all liability, damages and claims that may arise due to the delivery or services provided.

Pickups require the balance due on site.  Bring Government-issued ID and help for loading. CAS is not liable for vehicle damages.

The delivery team requires clear access to the property on delivery. This includes snow and obstruction free paths, and/or any other circumstances that prevents a safe delivery from being completed.

If your delivery requires more than 2 delivery personnel, you may incur additional charges.

Delivery personnel will unbox all refrigerators, Washers, Dryers, and ranges. All smaller appliances, such as microwaves, cooktops, wall ovens,  dishwashers, or ventilations, will be left in the box, and to be unboxed by the customer. Packaging materials will be gathered by the delivery team and placed in a designated spot within the delivery address.

A three-hour delivery window will be provided the evening prior to the scheduled delivery date. The delivery window is an estimated approximate time and cannot be modified or changed. Our delivery personnel will make every effort to be on location between the hours mentioned above. Traffic jams, weather delays, or any other technical difficulties are not considered.

If an item does not meet your satisfaction, by appearance or size, please refuse it with the delivery personnel. 

Delivery fees are non-refundable once the item has left our warehouse.

Installation & Removal  

(During delivery or by a Third Party)

Delivery Teams will only haul away units that are fully emptied and uninstalled. The delivery team will disconnect old appliances, provided they are not gas, and that piping is in good condition. The delivery team will not disconnect any dishwashers.

Fridge Waterline Connection: The team will connect an existing waterline to a refrigerator water connection using a quick release connector or compression connector. The delivery team will NOT install a new water line.All refrigerator waterline connections must be to an isolated existing water connection with its own shut off valve. The delivery team will not connect to any copper piping.

Delivery teams will install washers and electric dryers to the water source, and venting, provided they are in good condition. The team will not remove drain caps to install drain hoses. Venting can be installed on gas dryers, but will not connect the unit to a gas line. 

It is understood that all other installations that are purchased are referred to a Third Party installation provider. They will contact to schedule an appointment within 72 hours of receipt of the product. CAS does not secure this service. 

Cancellation Disclaimer

 Items can be canceled prior to delivery for a full refund. Luxury items, Thermador, Dacor, Monogram, Jenn-Air etc are Final Sale and cannot be canceled once paid.

 
Product Policy

ONLINE AND IN-STORE PURCHASES

Our company strives for customer satisfaction with the products and service we provide.  We ask that customers check all the features and specification of the products they are ordering before placing the order.

Items should be inspected thoroughly at the time of delivery.  If you are not satisfied, please contact CAS immediately at 1-877-374-3439  before signing the delivery receipt.  Be sure to report any defects or damage to Canadian Appliance Source immediately.

Damages/Defects

• All damages must be reported within 48 hours of pickup or delivery.

• All products have a minimum of one year manufacturer's warranty (some exceptions may apply).

• All product defects or recalls are subject to manufacturer’s warranty.

• All defects will be inspected by a factory approved technician prior to Returns Authorization to assess the issue.

• All returns and exchanges must be authorized in writing prior to drop-off or pickup of products.

Return/Exchange Policy

• Factory-sealed products can be returned for a full product refund within 60 days of delivery or pickup.*

• *All Ventilation products, Microwave Ovens, Accessories, Floor Models and Open Box items are final sale.

 Floor Model/Open Box Policy

• Floor models are meant for local delivery or pickup only and may not have original interior or exterior packaging.
• Floor model / open box pricing and/or discounts cannot be combined with any other discounts or promotional offers.
• All floor models and open box units are considered final sale and are not eligible for return or exchange.
• No floor model/open box unit can be reserved or held without the customer physically inspecting the unit in the store and a non-refundable 45% deposit. Items must be paid in full and picked up or delivered within 7 days.
• Floor models / open box units are sold as-is, final sale, without exchange or refund. We make every effort to provide accurate information, however, we will not be responsible for any errors, omissions, or incorrect information. Merchandise reduced due to damage will be fully disclosed to the extent of our knowledge. Any cost for repairs or missing parts is the sole responsibility of the customer.
• All floor model and open box units carry a manufacturer's warranty (some exceptions apply). Existing defects and/or damage on the item (such as scratches, dents, or missing pieces) are not covered by the warranty and these will be noted during an in-store inspection at the time of purchase. Protection plans can be purchased for an additional charge, but will exclude coverage of existing defects.

Warranty Information

CAS is an authorized retailer. Warranties are upheld by the Manufacturer within the first year of purchase. Some exceptions apply. See Warranty details in your Owners Manual for further details.

All parts and labor is supplied directly by the Manufacturer. 

All manufacturers supply a warranty card inside the box that will be honored at any authorized service depot.

We offer extended warranties on most of our products that provide additional coverage which includes all parts and labor for a predetermined amount of time.

We offer the option to purchase an additional warranty for an extra 1 - 4 years  at competitive prices to give you peace of mind for your new purchase.

Extended warranty plans are provided by a third-party vendor.

Additional coverage includes parts and labor for functional defects once Manufacturer warranty expires. Note: some restrictions, such as limited warranties, apply.

Warranties are for household purchases only. Warranties do not cover products used in professional, business or commercial environments.

Manufacturer/Vendor Contact Information

For repairs or service within the first year or two of ownership, please contact the manufacturer warranty directly using the phone, email, or online booking portal listed below:

Extended warranty

Comerco (formerly iA Service Plan) Extended Warranty     1-877-710-4653     https://secure.comerco.com/en-ca/servicerequest/registration/ 

Errors/Misprints

Prices and availability are subject to change without notice.

Errors will be corrected where discovered. Canadian Appliance Source reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including orders that have been submitted but not delivered (regardless of whether a partial payment has been collected).

If you have already been charged for the purchase and your order is cancelled due to an error, CAS will issue a credit in the amount of the charge to the same payment method as originally used (where possible). Individual bank policies will dictate when this amount is credited to your account.

While Canadian Appliance Source takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.

CAS Credit Card Anti-Fraud Measures

CAS uses an industry leading third-party fraud prevention team that will contact the Credit Card holder directly for further authentication.

SMS Terms and Conditions
1. SMS Consent Communication

Phone numbers obtained through the SMS opt-in process will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications

If you have consented to receive SMS messages from Canadian Appliance Source, you may receive messages related to the following:

• Delivery and pickup reminders
  
  
• Follow-up service updates
  
  

Example: “Hi! This is a reminder that your delivery from Canadian Appliance Source is scheduled for [Date] between [Time]. Reply STOP to opt out.”

3. Message Frequency

Message frequency will vary based on your interactions with us. You may receive up to 4 messages per week, depending on ongoing services.

4. Message and Data Rates

Standard message and data rates may apply depending on your mobile service provider’s plan. Rates may differ for domestic and international messages.

5. Opt-In Methods

You may opt into SMS communication in one of the following ways:

• By making a payment online or instore.
  
  

6. Opt-Out Methods

You may opt out at any time by replying STOP to any SMS message. You can also contact us directly by phone at 1-877-374-3439 or email [email protected] to request removal from our messaging list.

7. Help

If you're experiencing issues, reply HELP to any SMS message, visit our Help and FAQ page, or contact our Customer Care team at 1-833-227-0500.

8. Standard Messaging Disclosures

• Message and data rates may apply.
  
  
• You may opt out anytime by replying STOP.
  
  
• For assistance, reply HELP, visit our Privacy Policy, or review these Terms & Conditions.
  
  
• Message frequency may vary.

FOR MORE INFORMATION, CHECK OUT OUR HELP AND FAQ PAGE!

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