Terms & Conditions

By making a purchase online, in-person or by telephone from Canadian Appliance Source, you agree to be bound by the below Terms and Conditions.

Payment Policy

25% deposit is required at time of order placement. Full payment is due 15 days before scheduled delivery or within 18 months of first payment. Luxury Brands ( Thermador, Dacor, Monogram, etc) require payment 30 days prior to scheduled delivery. Luxury items require full payment to be ordered from the manufacturer.

Payment options: Visa, MasterCard, American Express. Cash, Financing, and check accepted   in-store.

Invoice prices are secured for 18 months, after that, pricing may be adjusted to reflect current pricing. 

CAS can’t guarantee manufacturer item availability. 

Pick ups require a 25% deposit, with the balance due on site. 

Negotiated sale orders are not eligible for credit card cash-back discounts, free delivery, free warranties, and/or free installations 

Delivery Policy 

CAS reserves the right to use 3rd party delivery services. When accepting delivery from a 3rd party delivery service, the customer agrees to hold only the 3rd party responsible for all liability, damages and claims that may arise due to the delivery or services provided.

Pick ups require the balance due on site.  Bring Government-issued ID and help for loading. CAS is not liable for vehicle damages.

The delivery team requires clear access to the property on delivery. This includes snow and obstruction free paths, and/or any other circumstances that prevents a damage-free delivery from being completed.

If your delivery requires more than 2 delivery personnel, you may incur additional charges.

Drivers will unbox all refrigerators, Washers, Dryers, and ranges. All smaller appliances, such as microwaves, dishwashers, ventilations, will be left in the box, and to be unboxed by the customer. 

A three-hour delivery window will be provided the evening prior to the scheduled delivery date. The delivery window is an estimated approximate time and cannot be modified or changed. Our delivery personnel will make every effort to be on location between the hours mentioned above. Traffic jams, weather delays, or any other technical difficulties are not considered.

If an item does not meet your satisfaction, by appearance or size, please refuse it with the delivery driver. 

Delivery fees are non-refundable once the item has left our warehouse.

Installation & Removal  

(During delivery or by Third Party)

Delivery Teams will only haul away units that are fully emptied and uninstalled. The delivery team will disconnect old appliances, provided they are not gas, and that piping is in good condition. The delivery team will not disconnect any dishwashers.

Fridge Waterline Connection: The team will connect an existing waterline to a refrigerator water connection using a quick release connector or compression connector. The delivery team will NOT install a new water line.All refrigerator waterline connections must be to an isolated existing water connection with its own shut off valve. The delivery team will not connect to any copper piping.

Delivery teams will install washers and electric dryers to the water source, and venting, provided they are in good condition. The team will not remove drain caps to install drain hoses. Venting can be installed on gas dryers, but will not connect the unit to a gas line. 

It is understood that all other installations that are purchased are referred to a Third Party installation provider. They will contact to schedule an appointment within 72 hours of receipt of the product. CAS does not secure this service. 

Cancellation Disclaimer

Items can be canceled prior to delivery for a full refund. Luxury items, Thermador, Dacor, Monogram, Jenn-Air etc are Final Sales and cannot be canceled once paid.

Return/Exchange Policy

Our company strives for customer satisfaction with the products and service we provide.  We ask that customers check all the features and specification of the products they are ordering before placing the order.

Items should be inspected thoroughly at the time of delivery.  If you are not satisfied, please contact CAS immediately at 1-877-374-3439 ext. 677 before signing the delivery receipt.  Be sure to report any defects or damage to Canadian Appliance Source immediately.

• Factory-sealed products can be returned for a full refund within 60 days of delivery or pickup.*
• CAS does not accept returns of open box products and any products missing parts or packaging.  In rare situations where CAS may at its sole discretion accept an open or out of box product CAS can charge a 35% restocking fee
• Authorized returns can be dropped off at a CAS pick-up location at no additional cost. A retrieval fee of $79.95 may be applicable if CAS is required to retrieve the product.
• All damages must be reported within 48 hours of pickup or delivery.
• All products have a minimum of one year manufacturer's warranty (some exceptions may apply). 
• All product defects or recalls are subject to manufacturer’s warranty
• All defects will be inspected by a factory technician prior to Returns Authorization to assess the issue
• All returns and exchanges must be authorized in writing prior to drop-off or pickup of products.
• No returns or exchanges on used or installed products.
• All authorized returns or exchanges must have original packaging.
• *All luxury items, ventilation products, microwave ovens, and accessories are final sale.
• Any units that are approved for a return or exchange must be returned to CAS within 14 days of the approval date. Failure to return the item within 14 days will void the original approval and any return/exchange request will need to be resubmitted for review.
• Please note this Returns Policy does not apply to returns related to service or repair issues. If you would like to request a return due to a service or repair issue, please refer to the applicable warranty terms and conditions.  

CAS reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.

Floor Models and Open Box Items

Floor model and open box pricing/discounts may not be combined with any other discounts or promotional offers.

We make every effort to provide accurate information, however, we will not be responsible for any errors, omissions, or incorrect information. Merchandise reduced due to damage will be fully disclosed to the extent of our knowledge.

Floor models are meant for local delivery and may not have the original interior or exterior packaging. No floor model or open box item can be reserved or held without the customer physically inspecting the unit in the store and paying a non-refundable 45% deposit. Items must be paid in full and picked up or delivered within 7 days. All floor models and open box items are considered final sale and are not eligible for return or exchange.

All floor model and open box items carry the same warranty as new merchandise with the exception of existing defects and/or damage on the item (such as scratches, dents, or missing pieces). These defects will be noted during an in-store inspection at the time of purchase. Extended warranties can be purchased for an additional charge, but will exclude coverage of existing defects. Any cost for repairs or missing parts is the sole responsibility of the customer.

Damages

We do our best when delivering products to minimize damages.

There are times that a unit may arrive damaged. It is very important to inspect the item upon delivery. If you notice any dents or punctures on the package please refuse the delivery or make note of it on the bill of lading. If the unit was accepted and signed for and concealed damage is found, the damage must be reported within 48 hours of receipt. If damage is found, call or email Customer Care at 1-877-374-3439 or [email protected] as soon as possible.

If the item is refused on delivery due to damage, we will take every possible step to get you a new unit as soon as possible. If the item requires minor repairs, we will send an authorized service technician to try and repair the unit. If the item is deemed non-repairable by an authorized technician, we will send a replacement unit and pick up the damaged unit. It may take up to 10 days for a service appointment.

All product defects and recalls are subject to applicable manufacturer warranties. All defects must be inspected by a Manufacturer’s factory technician to assess the issue, before a Return Authorization can be issued.

Warranty Information

CAS is an authorized retailer. Warranties are upheld by the Manufacturer within the first year of purchase. Some exceptions apply. See Warranty details in your Owners Manual for further details.

All parts and labor is supplied directly by the Manufacturer. 

All manufacturers supply a warranty card inside the box that will be honored at any authorized service depot.

We offer extended warranties on most of our products that provide additional coverage which includes all parts and labor for a predetermined amount of time.

We offer the option to purchase an additional warranty for an extra 1 - 4 years  at competitive prices to give you peace of mind for your new purchase.

Extended warranty plans are provided by a third-party vendor.

Additional coverage includes parts and labor for functional defects once Manufacturer warranty expires. Note: some restrictions, such as limited warranties, apply.

Warranties are for household purchases only. Warranties do not cover products used in professional, business or commercial environments.

Legal Warranty for Québec Residents ONLY

The Consumer Protection Act gives you a warranty on all goods purchased from CAS subject to normal use and care for a reasonable length of time.

The goods must be usable:

• For the purposes for which they are ordinarily used (section 37 of the Consumer Protection Act); and
• In normal use for a reasonable length of time, which may vary per the price paid, the terms of the contract and the conditions of use (section 38 of the Consumer Protection Act).

For additional information on the legal warranty, visit www.opc.gouv.qc.ca or call 1-888-672-2556.

Manufacturer/Vendor Contact Information

AG 1-888-651-2534

BlueStar 1-800-449-8691

Bosch 1-800-944-2904

Cyclone 1-888-293-5662

Danby 1-800-263-2629

Distinctive 1-800-561-7265

Electrolux / Frigidaire 1-800-265-8352

GE 1-800-561-3344

KitchenAid 1-800-807-6777

LG 1-888-542-2623

Maytag 1-800-807-6777

Midea 1-888-365-2230

Napoleon 1-866-820-8686

Panasonic 1-800-561-5505

Samsung 1-800-726-7864

Whirlpool 1-800-807-6777

Errors/Misprints

Prices and availability are subject to change without notice.

Errors will be corrected where discovered. Canadian Appliance Source reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including orders that have been submitted but not delivered (regardless of whether a partial payment has been collected).

If you have already been charged for the purchase and your order is cancelled due to an error, CAS will issue a credit in the amount of the charge to the same payment method as originally used (where possible). Individual bank policies will dictate when this amount is credited to your account.

While Canadian Appliance Source takes steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.

CAS Credit Card Anti-Fraud Measures

What to expect : When you place an order for appliances through CAS using a Credit Card, we take the extra steps to prevent online fraudulent activities.  In some cases, an additional verification process will be initiated by CAS through a separate email notification, asking the Credit Card holder to confirm a temporary hold amount between 1 cent and $9.99.

We highly recommend completing this process to ensure a smooth delivery booking experience through the 'Manage My Order' portal. 

If this online verification method is not successful, CAS will forward the order information to an industry leading third-party fraud prevention team that will contact the Credit Card holder directly for further authentication.

FOR MORE INFORMATION, CHECK OUT OUR HELP AND FAQ PAGE!

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