Product Policy

ONLINE AND IN-STORE PURCHASES

Our company strives for customer satisfaction with the products and service we provide.  We ask that customers check all the features and specification of the products they are ordering before placing the order.

Items should be inspected thoroughly at the time of delivery.  If you are not satisfied, please contact CAS immediately at 1-877-374-3439 before signing the delivery receipt.  Be sure to report any defects or damage to Canadian Appliance Source immediately.

Damages/Defects

• All damages must be reported within 48 hours of pickup or delivery.
• All products have a minimum of one year manufacturer's warranty (some exceptions may apply).
• All product defects or recalls are subject to manufacturer’s warranty.
• All defects will be inspected by a factory approved technician prior to Returns Authorization to assess the issue.
• All returns and exchanges must be authorized in writing prior to drop-off or pickup of products.

Return/Exchange Policy

• Factory-sealed products can be returned for a full product refund within 60 days of delivery or pickup.*
• *All Ventilation products, Microwave Ovens, Accessories, Floor Models and Open Box items are final sale.

Floor Model/Open Box Policy

• Floor models are meant for local delivery or pickup only and may not have original interior or exterior packaging.
• Floor model / open box pricing and/or discounts cannot be combined with any other discounts or promotional offers.
• All floor models and open box units are considered final sale and are not eligible for return or exchange.
• No floor model/open box unit can be reserved or held without the customer physically inspecting the unit in the store. Items must be paid in full and picked up or delivered within 7 days.
• Floor models/ open box units are final sale (no exchanges or refunds). We make every effort to provide accurate information, however, we will not be responsible for any errors, omissions, or incorrect information. Merchandise reduced due to damage will be fully disclosed to the extent of our knowledge. Any cost for repairs or missing parts is the sole responsibility of the customer.
• All floor model and open box units carry the same warranty as new merchandise with the exception of existing defects and/or damage on the item (such as scratches, dents, or missing pieces), which will be noted during an in-store inspection at the time of purchase. Protection plans can be purchased for an additional charge, but will exclude coverage of existing defects.

Manufacturer/Vendor Contact Information